Lisa Thomas Writing Services FAQ’s

Here you will see answers to the most common questions my clients ask me.  At Lisa Thomas Writing Services and Digital Marketing Services, I pride myself on being responsive, honest and open with my customers.  So, if you have any questions that you cannot find the answer to here, feel free to send me an email.  I aim to respond within 24 hours.


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Lisa Thomas Writing Services FAQ’s


About me


Are you actually qualified?

Yes, I have a Bachelor’s degree in English, Media and Communications.  I am also qualified in Digital Marketing, Advanced Digital Marketing and Advanced Social Media Marketing.  I also have additional qualifications, in teaching English as a second language and in writing books for children.


Where are you?

I am based in the UK, in Birmingham.


Are you able to write a document in US-English or other?

Yes, approximately half of the applications writing I have done so far have been for US universities or colleges.  If you tell me the nationality of your target audience when you order, I will ensure the document is written in the correct format.  Unfortunately, I am unable to produce documents in other languages, such as Arabic, Indian or Italian, as I am unable to speak these languages fluently and would not trust a translator software.



Placing a Writing Order


What writing services do you offer?

My writing services include SEO Content Writing, Application Writing and editing. For more information click on the services below to find out more, or click on writing services to see a more detailed overview of my services.


Writing Services                         Content Writing                         Application Writing


How do I place an order?

Unfortunately you cannot place an order with Lisa Thomas Writing Services via the website, this is because I like to ensure I can complete your order within your time frame and to a high standard.  The ordering process, however, couldn’t be simpler.  All you need to do is send an email with your order details and I will respond within 24 hours.


After I email you with my order details, what happens next?

As soon as I have received your email to Lisa Thomas Writing Services I will reply within 24 hours, answering any questions you may have.  As soon as the order has been agreed I will send you an invoice via PayPal, along with an email requesting any information I require.  You can pay the PayPal invoice using your card, you do not need to have a PayPal account, nor do you need to set one up.  Once payment and the information requested has been received I will begin writing your document.


How much do you charge for writing?

My charges vary depending on whether you need content writing, application writing or editing.  For more information, please see my writing charges page.


What if I want to make changes to my document?

This is absolutely fine, I am more than happy to make changes to your document.  All prices shown on this website include revisions.  At Lisa Thomas Writing Services I ensure all of my clients are more than satisfied with the work produced, and will work closely with you to amend the document so it is perfect for your needs.  All you need to do is send me an email with your changes, I will confirm receipt of your email and send you an amended document.


Is your writing unique?  Will it pass plagiarism tests?

Yes, all of my writing services are completely unique and specifically written for you.  The writing I complete for you will pass all plagiarism tests and if it doesn’t, I will refund your money to you.



Placing a Digital Marketing Order


What services do you do?

My Digital Marketing Services include Social Media Marketing and Online Reputation Management.  Click on each of the services below to find out more, or for an overview of my digital marketing services, click on digital marketing:


Digital Marketing                      Social Media Marketing                      Online Reputation Management


How do I order one or more of these services?

Simply send me an email telling me what it is you are interested in and I will be in touch. i aim to respond within 24 hours.


If I set-up a rolling service, how does this work?

Some of my services, such as Social Media Management and Online Reputation Management are pay monthly services.  Once you have ordered one or more of these services I would request the first month in advance.  Thereafter, you can either manually send me the monthly charges, or you can set-up a standing order, this is your choice.


When can I can my rolling services? 

You can cancel these services at any time. There is no contract, you are no obliged to continue the services for a fixed term, you are free to cancel them whenever you like.


If I order two services, would you consider giving me a discount?

I am always open to providing discounts to clients who utilise more than one of my services.  This is also true of my rolling monthly Digital Marketing Services, such as Social Media Marketing and Online Reputation Management.  If you would like to place more than one order, contact me to see what discounts I can offer you.





What if I am not happy with the service I receive?

At Lisa Thomas Writing Services I have a very high customer satisfaction rate, I have not yet had any complaints or requests for refunds.  I always work very closely with my clients to ensure complete satisfaction and welcome feedback to how I can improve my writing and/or service.  However, should you be dissatisfied and want a refund, simply send me an email and I will arrange this for you.  Remember, your payment is covered by PayPal terms and conditions, therefore you will never be left out of pocket.



Payment Questions

Do you accept any alternative payment methods, I cannot use PayPal?

I do prefer all transactions to go through PayPal , giving both you and me some protection.  However, if you are unable to pay using PayPal, please contact me so that we can discuss alternative payment methods.


PayPal add charges to their transactions, what are these and who pays them?

PayPal always apply a small charge to every transaction, this is typically 3.4% + £0.20.  However, you do not need to worry about this, you pay the price reflected on the website and nothing more.



Additional Questions

If you have any other questions, or you are interested in placing an order, please email me.  All of my contact details can be found on my contact me page.


Alternatively, check out my client feedback here, or the reviews on my Facebook Page.


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